FREQUENTLY ASKED QUESTIONS
FAQ's
GENERAL
A: For orders with a total value exceeding £40, we offer free shipment. However, for orders below this threshold, a small delivery fee may apply. If you are one of our daily winners, congratulations! Your shipment is automatically free of charge.
A: Rest assured, there is no catch with our daily winners at The Vitamin and Mineral Company. We are thrilled to announce that we give away 100 free products every day to lucky UK residents, and we cover the postage costs as well. If you are selected as an IP address winner, your free product will be automatically added to the basket, and you just need to proceed to checkout. It's as simple as that! We encourage you to visit our website daily for a chance to win.
A: We are pleased to inform you that we allow the application of multiple promotion or discount codes on your order, provided that each code is valid and meets the specified requirements. This means you can take advantage of various promotions and discounts to maximise your savings. Simply enter the valid codes during the checkout process, and the corresponding discounts will be applied to your order.
A: We greatly value customer feedback as it helps us understand your experience and continuously improve our products and services. We encourage you to share your thoughts and provide feedback by leaving a review on trusted platforms such as Trustpilot or Google Reviews. Your feedback is essential to us, and we appreciate you taking the time to share your experience with others.
A: For any unanswered questions or concerns, please don't hesitate to reach out to our dedicated customer service team. They are available to assist you and provide the information you need. Contacting our customer service team is the best way to get prompt and accurate assistance. Contact us
SUBSCRIPTIONS
A: Within your account, you will find a dedicated subscription section. This section contains all the relevant details about your subscription, including the product(s) you have subscribed to, billing information, and the next scheduled delivery date. If you need to make any changes to your subscription, such as updating your billing details or adjusting the delivery schedule, you can conveniently edit these details in your account. Simply navigate to the subscription section and follow the prompts to make the necessary changes.
A: Subscribing to our service offers several benefits to make your experience more convenient and cost-effective. Here are some advantages of subscribing:
Discounted Pricing: As a subscriber, you are eligible for a special discount on the products included in your subscription. This allows you to enjoy savings on each delivery.
Convenient Delivery: With a subscription, your selected products will be automatically delivered to your specified address on a set frequency. This saves you time and effort as you don't have to manually place orders or track delivery schedules.
Hassle-Free Management: Once you set up your subscription preferences, you can relax knowing that your desired products will be delivered to you regularly without the need for micromanagement. You have control over your subscription details and can easily make changes or adjustments as needed.
Consistent Supply: Subscribing ensures a consistent supply of the products you love. You won't have to worry about running out or remembering to reorder, as your deliveries will be scheduled according to your chosen frequency.
Overall, subscribing offers convenience, cost savings, and a worry-free experience, making it a great option for those who want to enjoy our products regularly.
Adding another shipping address to your subscription
A: Yes, you can adjust the frequency of your subscription by following these steps:
Log into your online account on our website.
Navigate to the subscription section or account settings. Look for the option to modify the frequency or delivery schedule of your subscription.
Select the desired frequency, such as monthly, bi-monthly, or quarterly.
Save the changes to update your subscription frequency. By adjusting the frequency of your subscription, you can customise it to better suit your needs and preferences. If you have any difficulties or need further assistance, please don't hesitate to contact our customer service team. They will be more than happy to help you with any changes to your subscription.
A: To swap the flavour or product in your subscription, please follow these steps:
Log in to your account on our website.
Navigate to the subscription section or manage subscriptions. Locate the subscription you wish to modify and click on the "Change Product".
You will be directed to a page where you can select the new flavour or product you would like to swap to.
If there is a price difference between the current and new product, you will be notified of any adjustments in the subscription cost.
Review the changes and confirm the swap.
Your subscription will be updated with the new flavour or product selection.
If you have any questions or encounter any issues while swapping the flavour or product in your subscription, please don't hesitate to contact our customer service team for assistance.
A: If you have an additional credit or discount that you would like to apply to your subscription, you can easily do so by accessing your account and navigating to the subscription section. In this section, you will find an option to add a discount code. Simply enter the code provided to you, and it will be applied to your subscription, providing you with the corresponding discount or credit.
This ensures that you can take advantage of multiple discounts or credits and enjoy additional savings on your subscription.
PRODUCTS
A: Our sea moss range is often described as having little to no flavour. Additionally, our products have a smooth texture, making them easy to incorporate into various recipes and beverages without altering the taste significantly.
This allows you to enjoy the nutritional benefits of sea moss without any overpowering or strong flavours.
A: Our sea moss products are carefully crafted to be free from gluten, dairy, sugar, and soy. You can confidently incorporate our sea moss into your lifestyle, knowing that it is free from these common allergens and potential sensitivities.
A: Our sea moss range is carefully crafted to provide a pure and natural product, free from preservatives or additives. We believe in delivering the highest quality sea moss that retains its natural goodness and nutritional value.
A: To maintain its freshness, we recommended that it be kept refrigerated.
A: Individual results may vary based on specific body needs and existing nutrient deficiencies. While the effects of sea moss consumption may not always be immediately visible, rest assured that it is packed with essential nutrients that your body can benefit from.
By incorporating sea moss into your routine, you are providing your body with a rich source of vitamins, minerals, and antioxidants that support overall well-being.