Thank you for choosing Vitamin and Mineral Company for your product needs. We are dedicated to delivering exceptional customer service and ensuring your utmost satisfaction with our premium, all-natural products from start to finish. If you encounter any issues, errors, or damages with your purchase, we have implemented a refund policy to address and rectify the situation.

Refund Eligibility: 

To be eligible for a refund, please ensure that you contact our customer service team to open a case and meet the following criteria:

• Contact our customer support team at [customer service link] to open a refund case within one-two days from the date of delivery.
• Provide our customer service team with the necessary details, including the reason for the refund request, order number, and contact information.
• Photographic proof may be required to support your refund request.

Refund Process: 

 Once your case has been confirmed and approved, we will initiate the refund process. The process would follow:

• Once your case is approved, we will endeavour to process your refund within 4 to 5 working days.
• The refund will be issued in the original form of payment used during the purchase.
• You will receive a notification via email once the refund has been processed.
• Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.

Damaged or Defective Products: 

In the unlikely event that you receive a damaged or defective product, please contact our customer support team immediately to open a case. We may require photographic proof of the issue to support your refund request. We will address the issue and, if necessary, provide a refund following the same process outlined above. We always endeavour to make your experience as pleasant as possible.

Missing Product in Order: 

If you find that a product is missing from your order, please contact our customer support team immediately to open a case. We may require photographic proof of the received items and packaging to support your refund request. We will investigate the matter thoroughly and, if a missing item is confirmed, we will take the appropriate measures to resolve your case.  

Contact Us: 

If you have any questions or concerns regarding our refund policy, please feel free to contact us at Our dedicated customer support team is available to assist you during our business hours Monday to Friday, 9am -5pm.  

Please note that this refund policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates.